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FAQ

1.      Where is the location of Al Bustan Centre & Residence?
2.      Who are the owners of Al Bustan Centre & Residence?
3.      Is Al Bustan Centre & Al Bustan Residence – Hotel Apartments different properties?
4.      Is it a chain or an individual property?
5.      Is Al Bustan Residence – Hotel Apartments a five star property?
6.      Is Alcohol permitted in Al Bustan Centre & Residence?
7.      Does Al Bustan Centre & Residence provide 24 hours security?
8.      Does Al Bustan Centre & Residence provide car parking facility?
9.      Are pets allowed in Al Bustan Residence Hotel Apartments?
10.    Is Room Service available in Al Bustan Residence - Hotel Apartments?
11.    Are there any Restaurants at Al Bustan Residence Hotel Apartments?
12.    What are the facilities offered by Al Bustan Centre & Residence?
13.    Is internet facility available at Al Bustan Centre & Residence?
14.    Are rooms available for handicapped / disabled people?
15.    Do you accept credit cards?
16.    Do you exchange foreign currency for guests at your Reception?
17.    Do you provide return Airport Transfers for guests?
18.    What are the facilities provided on the Executive Club Floor?
19.    What facilities are provided on the Deluxe Floor?
20.    Do you have a Doctor on call?
21.    Do you have a Tour & Travel Desk?
22.    Do you have any Conference & Banqueting facilities?
23.    Do you provide shuttle bus service to Mamzar Beach Park & Down Town?
 
1. Where is the location of Al Bustan Centre & Residence?
Al Bustan Centre & Residence is ideally located between Dubai & Sharjah Emirates, just five minutes drive from the Dubai International Airport, 7 minutes drive to down town and 5 minutes to Mumzar Beach Park.  The complex is located in Al Nahda Road, Al Qusais with Postal Box No. 20107, Dubai, UAE.  Both Al Bustan Centre and Al Bustan Residence are situated in the same complex.   We are within close reach to Emirates road which has ready access to Jebel Ali & Sheikh Zayed Road.
 
2.  Who are the owners of Al Bustan Centre & Residence?
Al Bustan Centre & Residence is a joint venture and partnership between Mr. Abdullah Saeed Al Thani and Dubai Islamic Bank. 
 
3. Is Al Bustan Centre & Al Bustan Residence – Hotel Apartments different properties?
No. Both Al Bustan Centre & Al Bustan Residence – Hotel Apartments are the same.
 
4.  Is it a chain or an individual property?
Al Bustan Centre & Residence is an individual property and is not affiliated to any other Hotel Chains.
 
5.  Is Al Bustan Residence – Hotel Apartments a five star property?
Al Bustan Residence – Hotel Apartments is classified as a Deluxe Hotel Apartment (Highest in the Category) by the Department of Tourism & Commerce Marketing, Dubai.   There are no star classifications for Hotel Apartments in Dubai, UAE.
 
6.  Is Alcohol permitted in Al Bustan Centre & Residence?
No.  Serving of Alcohol is prohibited in our premises. 
 
7.  Does Al Bustan Centre & Residence provide 24 hours security?
Yes.  Security is provided 24 hours, round the clock and access to our property is restricted with electronic key card only. 
 
8.  Does Al Bustan Centre & Residence provide car parking facility?
Yes.  We have a total of 1,200 car parking spaces including 525 covered car parking space in our basement.
 
9. Are pets allowed in Al Bustan Residence Hotel Apartments?
No. As per the policy of Al Bustan Residence – Hotel Apartments, pets including falcons are not allowed in our property. 
 
10.  Is Room Service available in Al Bustan Residence - Hotel Apartments?
Yes. 24 Hours Room Service is available at Al Bustan Residence – Hotel Apartments. 
 
11.  Are there any Restaurants at Al Bustan Residence Hotel Apartments?
Yes. We have an all day Fine Dining Restaurant called, ‘Al Nahda’ on the ground floor.  The Restaurant serves a la carte & international buffet (breakfast, lunch & dinner).   We also have a Food Court serving Oriental, Chinese, Italian, Indian & Continental food.  In addition, there are also fast food outlets including McDonalds and Subway in our Shopping Mall.
 
12.  What are the facilities offered by Al Bustan Centre & Residence?
Al Bustan Residence – Hotel Apartments offers 640 fully furnished and serviced suites.   These 640 fully furnished suites are divided into three categories namely: Standard Floor, Deluxe Floor & the Executive Club.
IDD telephones / Satellite TV with over 45 international channels / Safe deposit boxes / Housekeeping on call / Laundry & valet service / Free Laundromat / 24-hour room service / Buffet Restaurant / Food court with international cuisines / Banquet halls & catering services / Business Centre with 4 meeting rooms to seat 75 / Separate Health clubs for men and women with massage, sauna and steam rooms /  2 Tennis courts / Swimming pool / Shopping Centre with over 80 outlets plus a bank, a pharmacy and a supermarket / Fantasy Kingdom – a huge indoor amusement park for kids / Travel, tour and car rental desk / 24-hour taxi service /  24-hour security / Effortless parking with space of 1200 cars.
In brief we have it all – for short term or long term, whether for business or pleasure and to suit every budget!
 
13.  Is internet facility available at Al Bustan Centre & Residence?
High speed wireless internet facility (WiFi) is available in our premises, and the details and pre-paid access cards can be collected from our Reception Counter.
 
14.  Are rooms available for handicapped / disabled people?
No.  We do not have such rooms available at the moment.
 
15.  Do you accept credit cards?
Yes.  We accept all major credit cards.
 
16.  Do you exchange foreign currency for guests at your Reception?
Yes.  We do have this facility at our Reception for major currencies only.
 
17.  Do you provide return Airport Transfers for guests?
Yes.  We do provide this facility only for guests booked on our Executive Club Floor.
 
18.  What are the facilities provided on the Executive Club Floor?
Exclusive Reception desk and express check-in and checkout/Complimentary buffet breakfast/ The guests can access the Executive Lounge with his/her special key to check email, surf on the net or just enjoy tea, coffee, soft drinks or juices/ Daily Newspapers and Magazines/ All guests will be met, escorted and assisted in Airline Reservation Confirmation / Rent a Car arrangement / Sightseeing Tours / Safari Trips / Postage assistance / Courier service assistance / Express message delivery.
 
Limousine Pick and Drop / Fruit basket and cookies upon arrival in room / Internet connection / Daily Newspaper at the Lounge/ Complimentary tea, coffee and a bottle of water / Safe deposit boxes / Iron and Iron Board / Daily turn down service / Special Bathroom amenities such as Bathrobe and slippers / Special stationery such as leather folder, paper, envelopes and post cards /Bathroom amenities: hairdryer, shaving set, comb, dental kit, shampoo, conditioner etc.
 
19.  What facilities are provided on the Deluxe Floor?
Access to Club Lounge
Complimentary breakfast
Check-in and Checkout at the dedicated Reception at the Executive Club
 
20.  Do you have a Doctor on call?
Yes.  We do have Doctor on call facility.
 
21.  Do you have a Tour & Travel Desk?
Yes.  We do have a Tour & Travel Desk located in the lobby to handle Excursions, Desert Safaris, City Tours, etc. for in-house guests.
 
22. Do you have any Conference & Banqueting facilities?
Yes.  We do have the Al Nahda Conference & Banqueting Hall that can accommodate 150 persons.
 
23. Do you provide shuttle bus service to Mamzar Beach Park & Down Town?
Yes.  We provide daily complimentary shuttle service to both the locations as per the timings set by the Management.
 
 

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