Privacy Policy

Privacy Policy
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Privacy Statement
Al Bustan Centre & and Residence has a strong commitment to providing excellent service to all of our customers and visitors of this Website, including respecting your concerns about privacy. We understand that you may have questions about how this Website collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern this Website, which are listed in this privacy statement ("Statement").

This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.

At Al Bustan Centre &and Residence, meeting your needs and expectations form the foundation of everything we do--including protecting your privacy.

If after reviewing this Statement, you have any questions or privacy concerns please send an email to

This Statement was last updated on July 14, 2010 to describe the new Click to Chat feature, include the remember me enhancement for web-enabled mobile devices, describe the new BlackBerry and iPhone applications, and change the department number in the contact address. In the future, we may need to make additional changes. All changes will be highlighted here so that you will always understand our current practices with respect to the information we gather, how we might use that information and disclosure of that information to third parties.

This Website does not collect personally identifiable information when you browse this Website and request pages from our servers unless you voluntarily and knowingly provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Website unless you:

  • Access the Web site from a link in an email that we sent;
  • Have created a profile and you either log-in to your account or choose to be remembered via your cookie, including on your web-enabled mobile device.

In these cases we will know who you are based on the information you previously supplied to us. When you request a page from our Website, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our Website function correctly and provide you the functionality that you see on this Website. We also use this information to personalize content presented to you, better understand how visitors use our Website and how we can better tune it, its contents, and functionality to meet your needs.

Information We Collect and How We Use It
When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at our hotel, we will ask you for information such as name, address, telephone number, email address, credit card number, and room preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your email address to:

  • Send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the hotel;
  • Notify you about special offers and promotions as described in the email section of this privacy statement; as well as
  • Send you periodic satisfaction or market research surveys.

You can opt out of marketing emails at any time. On occasion, we use third parties to provide us with additional contact information about you given the information you provided to us directly. For example, if we know your name and postal address, we may use a third party to provide us with your email address. We would then use this information for market analysis and marketing purposes.

The personally identifiable information you provide to us for making a reservation is made available to the applicable hotel for the purpose of meeting your reservation request. After making a reservation or completing your stay at Al Bustan Centre &and Residence hotel, unless you tell us otherwise, the information you provide will be used by us for marketing of Al Bustan Centre & and Residence hotel. Al Bustan Centre & and Residence may use the services of third-party mail houses for the sole purpose of mailing materials.

Click to Chat
To assist you in quickly accessing the information you want on this Website, we use third party software to proactively initiate or offer online chat if it appears that you are having difficulties navigating the Website, if we believe you would benefit from assistance to help direct you to the desired content quicker or to make you aware of other information or offers relevant to your search. It is your choice to use the online chat feature or to close the chat window. If you choose to use the online chat feature, the person that will chat with you may access your information and your past stay and chat history, if applicable. All information you enter via online chat may be associated to your email address and will be stored in our systems with any other information you provide and any transaction details.

Accessing from a Web-enabled Mobile Device
You can access from a web-enabled mobile device to find a hotel or view or cancel a reservation. In addition, you can download an application to your BlackBerry or iPhone to provide additional functionality as described below. If you desire to view or cancel a reservation you will be required to enter your confirmation number and last name. No other personally identifiable information will be requested. In addition, you can make a reservation from a web-enabled device. When you make a reservation you will need to provide certain personally identifiable information such as your name, email address and credit card information.

If you have downloaded the application you can take advantage of finding a hotel near you that is provided via Global Positioning System (GPS) technology. No personally identifiable information is retained to deliver this service.

Securing the Transmission and Storage of Information
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Mozilla Firefox. We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer or web-enabled device. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."

After information reaches, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Because laws applicable to personal information vary by country, our hotel or other business operations may put in place additional measures that vary depending on the applicable legal requirements.

Our Website uses "cookie" technology. "Cookies" are encrypted strings of text that a Website stores on a user's computer. Our Web site requires the use of a Cookie throughout the online reservation process. Without Cookies we will not be able to keep information you enter on multiple pages together. For example, unless can remember the dates you used in your hotel search, we will not be able to check room availability. Cookies also enable us to customize our Web site and offerings to your needs and provide you with a better online experience on In addition, Cookies are used to:

  • Allow registered users to sign in without typing their email each time;
  • Measure usage of various pages on our Website to help us make our information more pertinent to your needs and easy for you to access.
  • Provide functionality such as online reservations, and other functionality that we believe would be of interest and value to you.

The types of Cookies that we use are referred to as "session" Cookies and "persistent" Cookies. Session Cookies are temporary and are automatically deleted once you close your internet browser. Persistent Cookies remain on your computer hard drive until you delete them or are otherwise removed upon expiration. We do not use Cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Al Bustan Centre & Residence. Cookies do not corrupt or damage your computer, programs, or computer files.

We use third-party advertising technology to serve ads when you visit our Web site and sites upon which we advertise. This technology uses information about your visits to this Website and the sites upon which we advertise, (not including your name, address, or other personally identifiable information), to serve our ads to you. In the course of serving our advertisements to you, a unique third-party persistent Cookie may be placed or recognized on your browser. In addition, we use beacon gifs (see description below), provided by our ad-serving providers, to help manage our online advertising. These beacon gifs enable our ad server to recognize a browser's Cookie when a browser visits this site and to learn which banner ads bring users to our Web site and whether a reservation on is executed. The information our ad-serving providers and we collect through this technology is not personally identifiable.

You may set your browser to block Cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality, and access certain content on our Website.

Emails about Special Offers and Promotions and Opt-Out
It is our intention to only send you email communications that will be useful to you and that you want to receive. When you join Al Bustan Centre & Residence newsletter, make a reservation, or request a copy of your hotel bill via email and provide your email address, we will periodically contact you via email and provide information about special offers and promotions that may be of interest to you. These communications will relate to our hotel offers which may also include the promotions of select, reputable third parties with whom Al Bustan Centre & Residence has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We typically use third party email service providers to send emails. These service providers are contractually prohibited from using your email address for any purpose other than to send Al Bustan related email.

We provide you the ability to define and modify your mailing preferences online at any time including unsubscribing from all marketing communications. In addition, every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email. You may also opt-out online by clicking Unsubscribe button while receiving the emails. Please allow 10 business days for us to process your opt-out.

Careers at Al Bustan Centre & Residence
Al Bustan Centre &and Residence uses select private label databases and tools hosted by third parties on our Websites to collect information from individuals that wish to be considered for potential employment. Information you provide to us via these private label services is accessible and confidential to Al Bustan Centre & Residence.

Al Bustan Centre &and Residence will not use the information you provide for any purpose other than to allow you to conduct automated job searches or determine your qualifications for potential employment with Al Bustan Centre & Residence. The third-party service providers are prohibited from using the information you provide for any purpose other than collecting it on our behalf.

Legal Issues
Al Bustan Centre & Residence will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Al Bustan guests, visitors, associates, or property (including this site), or to others. As mentioned previously, laws related to personally identifiable information vary by country.